Schylling Inc. is an award-winning Toy Company located in North Andover, MA. For over forty years, Schylling has specialized in creating timeless toys with appeal to consumers of all ages. We are well known for collectable tin toys, distinctive, classic toys, and innovative gift products. We are currently recruiting for a Customer Service Representative to join our team.
Are you a problem solver? Do you like to talk about toys? Do you enjoy talking on the phone? Then consider joining us and becoming one of our Customer Service Reps. A Customer Service Rep is responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints. There is no selling, no cold calls, no quotas.
Provide courteous, professional service to customers, consumers, and sales representatives at all times.
Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by customer or group.
Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
Answer general email correspondence from the Orders Inbox and Customer Service/Info as assigned.
Review and verify all customer account information for accuracy while entering orders/credits.
Establish new customers and consumers in computer system.
Maintain customer and consumer files.
Report any product related problems to supervisor for appropriate resolution as they occur.
Provide support and training to new employees as needed.
Cover for Receptionist’s lunch, breaks, and time off on a rotating basis.
Other duties and responsibilities as needed. Not limited to, but including: Brokerforce, Kibo, Chargebacks, and Canadian Shipment Summary and Returns.
High School diploma
2 + years’ experience in Customer Service preferred
Excellent organizational and follow-up skills
Ability to handle multiple tasks and work positively under pressure
Excellent verbal and written communication skills
Must be a team player and be able to work with diverse personalities
WHEN APPLYING FOR THIS POSITION PLEASE INCLUDE YOUR PAY REQUIREMENT/PREFERENCE
Schylling Inc offers a comprehensive and competitive benefits package, including medical, dental, vision, company paid life and disability, 401k with match, PTO and paid holidays, tuition assistance and a generous product discount.