******Salesforce and Excel experience a must******
2+ years experience with Customer service and customer retention experienceCollege degree preferred Detailed oriented
Position is distinguished from the Call Center Representative 1 in that the Representative 2 has the knowledge and experience to handle more complex customer inquiries and problems and non-routine matters. May provide assistance to Call Center Representatives 1. The level 2 Representatives have developed a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services. Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, customer satisfaction and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information and or trouble shooting. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives. At least 3-5 years experience.