Mobile Associate - Legal Hospitality

Job Description

Job Title: Mobile Associate (Hospitality & Office Services)

Location: Boston, MA (On-site - Multiple sites)

Position Type: Full-Time

Compensation: $25.00 per hour

Job Summary

We are seeking a dynamic and highly organized Mobile Associate to provide premier support across multiple client sites in the Boston area. This role is ideal for a well-rounded, put-together individual with "hospitality DNA"—someone who is proactive, service-oriented, and thrives in fast-paced professional environments.

As a Mobile Associate, you will travel to different company locations (primarily top-tier law firms) to fill open shifts, ensuring seamless operations and exceptional client service. You will be the face of our company, responsible for a blend of high-touch client support and critical office functions, including mail services, print/scan operations, and general on-site support. This position reports to the Client Relations Manager or Director and requires a "business professional" appearance and demeanor.

Key Responsibilities

1. Mobile Support & Shift Coverage (Approx. 40%)

• Travel to various client locations within the Boston area to promptly fill open shifts resulting from staff absences or special projects.
• Collaborate with the workforce management team to receive shift assignments and coordinate travel arrangements effectively.
• Integrate seamlessly with on-site teams, quickly learning site-specific procedures and work environments with minimal training.

2. Client Service & Hospitality (Approx. 25%)

• Provide exceptional, five-star customer service to our premier clients and their team members, acting as a primary point of contact.
• Maintain a friendly, approachable, and professional demeanor at all times, even in high-pressure situations.
• Respond promptly and effectively to all inquiries, concerns, and service requests, ensuring high levels of client satisfaction.

3. Office Services & On-Site Support (Approx. 25%)

• Perform assigned on-site duties, which include managing inbound and outbound mail, package processing, and courier services.
• Handle complex print, scan, and copy jobs, ensuring accuracy, quality control, and adherence to deadlines.
• Demonstrate flexibility and a "can-do" attitude, assisting with various other office support tasks as required by the client.

4. Communication & Problem-Solving (Approx. 10%)

• Maintain clear and open communication with the management team regarding your availability, travel status, and any on-site challenges.
• Adapt quickly to unexpected situations, demonstrating resourcefulness, critical thinking, and strong problem-solving skills.
• Proactively identify solutions and know when to escalate issues to appropriate resources or on-site supervisors.

Qualifications & Requirements

• Experience: Minimum 1 year of experience in a professional setting.
• Industry Experience: Direct experience working within a law firm is required.
• Core Skills: Proven experience in a hospitality, or high-touch client-facing role, combined with experience in office services (mail processing, print/scan, copy).
• Technical Skills: Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Soft Skills:
• A "client-first" mentality with a cheerful and pleasant disposition.
• Extremely organized, with high attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment where priorities constantly change.
• Ability to work both independently and collaboratively as part of a team.
• Education: High school diploma or equivalent.
• Confidentiality: Must be able to maintain confidentiality and security of all client information.
• Professionalism: Ability to maintain a "business professional" appearance and demeanor.

Work Environment & Physical Demands

• This is an active role and will be on your feet for extended periods.
• This position requires daily travel to various client sites in the Boston area.
• Must have the ability to lift and move packages or boxes up to 25 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.