Job Description
Job Description
Marty's GMC Isuzu is growing and seeking experienced and highly motivated candidate(s) for the Service Advisor position. We are looking for someone who can provide our customers with an excellent experience by going above and beyond in customer satisfaction. Experience in direct repair is a must, as you will be thoroughly explaining recommended services to customers and verifying the best procedures with technicians.
Why work for Marty's?
After 57+ years in business, our key to success has been and always will be our Mission Statement:
Marty's is an automotive dealership engaged in the sale and service of trucks and cars. We strive at every opportunity to serve our customers and our community to the fullest of our abilities. We believe that "our people are our greatest asset". Every individual effort is an integral part of our dealership. By working together as a team, we will continue to grow and prosper in our mutual endeavors, striving for professional growth and customer satisfaction.
Responsibilities include, but not limited to:
- Greet customers as they arrive and guide them through the repair process by asking questions and being attentive to their responses/ concerns with their vehicle
- Maintain customer satisfaction, answer customers' inquiries, and resolve situations.
- Deliver and discuss pricing estimates with customers as well as promoting service specials
- Coordinate vehicle repairs with dispatcher
- Code & obtain proper authorizations of Warranty Claims
- Build relationships & create customers for life
- Bring your best positive attitude with you every day
- Assist management with departmental growth
- Maintain timely paperwork processing
- Ensure technician productivity
Qualifications:
- General automotive knowledge
- Excellent customer service disposition
- Strong communication, selling, and customer service skills.
- Great organizational skills
- Knowledge of computers a must
- Self-motivation and the ability to work well with others
- Ability to work independently, but also a team player
- Strong work ethic and willingness to get the job done
- Leadership potential
- Team building skills
- High School Diploma or GED
- Valid U.S. driver's license
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10-hour shift
- Monday to Friday
- One Saturday a month - 8am - 1pm
Supplemental pay types:
- Hourly Pay
- Commission pay
Experience:
- Service Writing: 1-year minimum preferred
License/Certification:
- Driver's License (Required)
- Able to work in the United States (Required)
Work Location:
- GMC Kingston
***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***
All offers of employment are contingent upon results of a background check.