Job Description
Job DescriptionAbout the job
Parts Manager/ Service Writer
We are looking for a Parts Manager/Service Writer to join our team. The ideal candidate will have a strong background in marine service and customer relations, ensuring seamless communication between vendors, customers, and the service department.
Responsibilities:
- Forecasting parts requirements and maintaining optimal inventory levels.
-Purchase materials required for the department.
- Monitoring current parts inventory and pricing parts for profitability.
-Research and evaluate vendors to secure the best sources of supply.
-Oversee the return process for warranty parts.
- Ensuring all parts are available for repair jobs.
- Communicating with customers to identify issues and maintenance needs.
- Scheduling service appointments and providing updates to customers on their boats' status.
- Providing accurate estimates for repairs and maintenance services.
- Coordinating with technicians to ensure timely completion of work.
Qualifications:
- Demonstrates leadership in fostering a positive and ethical work environment.
- Prioritizes customer satisfaction, both internally and externally.
- Proficient in computer usage.
- Possesses attention to detail.
- Capable of effectively organizing and training team members.
Job Type: Full-time
Benefits: Simple IRA matching, employee discount, health insurance, Dental, paid time off
Day Range: Monday to Friday, Saturday as needed.
Shift: 8-hour shift
Location: In-person, Worcester, MA