Job Description
Job Description
-
CUSTOMER SERVICE REPRESENTATIVE
Rochester, NH – Part Time - 30 hours per week
Friday through Sunday 10:00 PM - 8:00 AM
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
-
- Extensive benefits including 100% paid insurance options
- Matched 401(k) options
- Employee & family fuel discounts for your home
- State of the art Training Center
- Paid time off plus holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Shortened summer hours – full pay, shorter days
- Wellness reimbursement (gym, exercise classes, and more)
About this opportunity
This part-time position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. The ability to multi-task and effectively manage and dispatch customer calls is essential.
What your role will look like
- Provide customers with requested information by using application software, or other appropriate means, and assist customers to achieve total satisfaction.
- Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as payments, new account information, refunds, etc.
- Dispatch appropriate on-call field personnel to emergency services and communicate actions with district managers.
- Develop and maintain a working knowledge of Eastern’s manuals, policies, and Standard Operating Procedures. Apply this knowledge to address customer inquiries accurately and urgently.
- Participate in special projects as assigned.
- Collaborate with peers to meet the scheduling needs of the Call Center, including nights and weekends.
- Interact with customers and co-workers in a respectful and courteous manner.
What you’ll bring to this role
- Education: High School diploma or equivalent.
- Experience: 2 years’ experience in a call center environment a plus.
- Highly organized with strong problem-solving skills.