Job Description
Job Description
About the Role
We are seeking a customer-focused professional with a strong technical and/or manufacturing background to serve as a key point of contact for our corporate accounts. This role sits at the intersection of customer success, technical support, and internal operations. You will work closely with customers to address product questions, troubleshoot issues, and ensure a high level of satisfaction, while also partnering internally with engineering, manufacturing, planning, and sales teams to advocate for customer needs.
This is not a quota-driven sales role. Instead, it is ideal for someone who enjoys applying technical knowledge to solve problems, build relationships, and navigate complex manufacturing and product-related situations to deliver results for customers.
Key Responsibilities
- Serve as a primary point of contact for assigned corporate accounts
- Respond to customer inquiries, including detailed technical product questions, application support, and order-related updates
- Act as the internal advocate for customers, working cross-functionally with engineering, manufacturing, planning, and operations teams
- Review and manage order, production, and delivery reports; communicate updates, constraints, and recovery plans as needed
- Troubleshoot product or application issues and coordinate timely, effective solutions
- Build strong, trust-based relationships with customers through consistent communication and technical credibility
- Support continuous improvement by identifying recurring technical or operational issues and collaborating on process or product enhancements
Qualifications
- Minimum 3 years of experience in account management, customer success, technical support, inside sales, or a similar customer-facing role within a manufacturing or industrial environment
- Strong technical aptitude: ability to understand and communicate product specifications, applications, and manufacturing processes
- Experience working with or supporting engineered products, industrial components, or mechanical systems preferred
- Comfortable collaborating with engineering and manufacturing teams to resolve issues and support customer needs
- Detail-oriented with strong organizational and follow-up skills
What We’re Looking For
- Someone who can apply technical knowledge in a customer-facing environment
- A team player who can effectively bridge communication between customers and internal technical teams
- A professional presence with a strong customer-first mindset
- Familiarity with manufacturing processes, lead times, and production constraints is a strong plus
Compensation: Start 65 to 75K Annual Salary or Commensurate with Experience
Benefits: Cigna Health Insurance (company funded 70/30), Ten Paid Holidays, Paid Vacation (up to 4 weeks based upon length of service), 401k Retirement Savings with company match, and mutually agreed to Flextime.
How to Apply: To be considered please forward cover letter why you are looking for a change from your current employ and what driving factors for selecting Gemini Valve along with resume to hmillette@geminivalve.com