Job Description
Job DescriptionWe are looking for a Collections Specialist to support receivables management for a manufacturing organization in Wilmington, Massachusetts. This Long-term Contract position focuses on maintaining healthy cash flow by resolving past-due balances, communicating with customers about payment status, and supporting effective credit and collection practices. The ideal candidate brings experience across commercial and consumer collections, applies sound judgment in billing follow-up, and works carefully to document activity and drive timely resolution.
Responsibilities:
• Manage a portfolio of outstanding accounts and take consistent action to secure payment within established timeframes.
• Contact customers by phone and email to review overdue balances, clarify billing questions, and negotiate appropriate repayment arrangements.
• Research account activity to identify the cause of delinquency and coordinate with internal teams to resolve invoice or payment discrepancies.
• Monitor aging reports and prioritize collection efforts based on risk, account status, and payment history.
• Maintain accurate records of collection outreach, customer commitments, disputes, and follow-up actions in the appropriate systems.
• Support both commercial and consumer collection activity while applying company policies and relevant compliance standards.
• Partner with credit and finance teams to escalate high-risk accounts and recommend next steps when payment issues remain unresolved.
• Assist with billing-related collection processes, including reconciling account details and confirming that payment information is applied correctly.