Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Rochester, NH – Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Extensive benefits including 100% paid insurance options
- Matched 401(k) options
- Employee & family fuel discounts for your home
- State of the art Training Center
- 3.5 Weeks paid time off + 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Shortened summer hours – full pay, shorter days
- Wellness reimbursement (gym, exercise classes, and more)
- Tuition reimbursement
- Additional voluntary benefits
- Pet insurance
About this opportunity
This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
What your role will look like
- Manage and respond to customer questions, concerns and inquiries accurately and appropriately.
- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
- Prepare documentation for data entry and perform data entry such as payments and account information.
- Process residential and commercial credit checks.
- Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
- Use Eastern’s application software system accurately and successfully.
- Answer customer concerns by phone, email, and chat.
- Review credit reports and resolve large balance and overdue accounts.
- Meet attendance expectations, which involve consistently arriving to work on time and being prepared to work within assigned, scheduled work hours, understanding that these scheduled work hours may vary based on the seasonal needs of the department.
- Be receptive to and competently use new technologies.
- Be receptive to and successfully complete other duties as assigned.
What you’ll bring to this role
- Education: Minimum of high school diploma or GED equivalent
- Experience operating a multi-line/function phone system
- Must possess general knowledge of applicable codes to assist technicians
Apply now to heat up your career at Eastern!