HR Generalist

Job Description

Job DescriptionWhy Join Thom?

At Thom, you’ll join a mission-driven team supporting families and children across Massachusetts. This is an opportunity to shape a positive workplace culture, provide trusted guidance to staff and managers, and help strengthen the agency’s greatest resource — its people.

Thom Child & Family Services offers competitive salaries and a comprehensive benefits package including, but not limited to:

• Health and Dental Insurance, including Fitness Benefits and Wellness Incentive Program.
• Generous vacation
• Personal time
• Sick time (96 hours every year)
• Paid holiday (12 paid holidays)
• 403(b) with employer matching
• Section 125 flexible benefits plan (Medical and dependent care)
• Employer sponsored Long-term disability insurance.
• Employer sponsored Life Insurance
• Employer sponsored Accidental Death and Dismemberment Insurance
• Productivity Bonus Plan
• Continuing education leave and paid conference fees.
• Paid professional license renewal fees.
• Clinical supervision, mentoring and team support.
• Mileage reimbursement
• Other optional benefits:
  1. Short-term Disability Insurance
  2. Accident Insurance
  3. Cancer Insurance

Position Summary
Thom Child & Family Services is seeking an experienced, collaborative HR Generalist to oversee core HR functions, including employee relations, benefits, onboarding, leave management, and compliance. This role serves as the first point of contact for HR-related questions and ensures HR practices align with agency policies, legal standards, and organizational goals.

Key Responsibilities

Onboarding & Training

• Manage and improve employee onboarding, benefits enrollment, and orientation in partnership with HR and Training teams.

• Support development and delivery of HR-related training for staff and supervisors.

Employee Relations & Compliance

• Serve as first point of contact for employee inquiries, policy interpretation, and workplace concerns.
• Partner with HR Director to resolve employee issues, maintain compliance with labor laws, and implement talent management initiatives.
• Administer and analyze engagement and exit surveys to guide workplace improvements.

Benefits Administration

• Oversee benefits enrollment, open enrollment, and vendor relations for health, dental, retirement, FSA, COBRA, and other programs.
• Ensure accurate benefits records, billing, and employee communications.
• Provide benefits guidance and training to employees and supervisors.

Leave & Accommodation Management

• Administer all employee leaves (FMLA, PFML, disability, workers’ comp) and ADA accommodations.
• Train and advise managers on leave policies and best practices.

HR Operations & Projects

• Maintain and optimize HRIS (ADP Workforce Now) and ensure accurate data and reporting.
• Support payroll preparation, HR metrics analysis, and special HR projects.
• Mentor HR team members and help strengthen HR practices.

Qualifications

• Bachelor’s degree in HR, Business, or related field preferred.
• 5+ years’ HR experience with expertise in benefits, leave management, and employee relations.
• Knowledge of FMLA, PFML, ADA, and employment laws.
• Proficiency with HRIS (ADP WFN preferred) and MS Office (especially Excel).
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to handle sensitive information, resolve conflicts, and work both independently and collaboratively.

Apply today and bring your HR expertise to a team that makes a difference every day.

NO PHONE CALLS OR RECRUITERS PLEASE

Thom Child and Family Services is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.