Job Description
Job Description
We are looking for multiple Customer Service Representative to support customers in a fast-paced environment. This long-term contract position is ideal for someone who enjoys resolving inquiries, handling account-related questions, and delivering dependable service through both phone and system-based interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with office attendance on Tuesdays and Thursdays.
Responsibilities:
• Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries.
• Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly.
• Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions.
• Resolve routine service concerns efficiently while escalating more complex issues to the appropriate internal teams when needed.
• Maintain clear and detailed records of each customer interaction to ensure continuity and service quality.
• Deliver a high standard of customer care while meeting productivity, responsiveness, and accuracy expectations.
• Adapt work schedules as needed during emergency situations, including storm response periods that may require adjusted hours.
• Participate in onsite onboarding and training, then work effectively within a hybrid schedule that includes both remote and in-office responsibilities
• Previous experience in customer service, call handling, or a related support role.
• Ability to manage a high volume of inbound calls while maintaining professionalism and attention to detail.
• Working knowledge of CRM systems and comfort navigating customer account information digitally.
• Experience addressing billing inquiries or explaining account charges in a clear and customer-friendly manner.
• Strong verbal communication skills with the ability to de-escalate concerns and build customer confidence.
• Reliable organizational skills for documenting interactions accurately and following established procedures.
• Availability to work Monday through Friday and flexibility to adjust hours in emergency or storm-related situations.