Job Description
Job DescriptionDescription:
Cultivate your career at Lawn Doctor!
Customer Experience Representative
Lawn Doctor’s Customer Experience Representatives are essential to ensuring customer care and service satisfaction. In this role, you’ll swiftly handle customer communications, support seamless service delivery, and manage customer needs.
If you are detail-oriented and thrive on providing excellent customer experiences, we would love to meet you.
About Lawn Doctor of Boston, South Shore & Cape Cod
For over 37 years, Lawn Doctor has been a trusted leader in lawn care, tree and shrub, and pest control services. Our mission is simple: We cultivate healthy lawns, create happy customers, and grow successful careers.
Based in Hanson, MA, we’re a family-owned business built on accountability, growth, integrity, positivity, and results. If these values resonate with you, you’ll quickly become a successful member of our team.
Your Responsibilities
- Serve as the primary point of contact for all incoming customer communications (calls, emails, texts) with a positive and helpful manner
- Apply acquired knowledge of our services to properly advise and educate customers
- Accurately process payments and support collection efforts
- Manage and modify customer accounts to ensure smooth service delivery
- Build strong customer relationships through proactive follow-up, supporting long-term retention
- Document interactions, track follow-ups, and maintain organization using CRM tools
- Meet monthly and annual goals for call scoring, communication handling, and other departmental metrics
- Participate in ongoing training to sharpen service knowledge and account management skills
Requirements:
Your Skills & Experience
- High school diploma or equivalent
- Proficient and confident using computers, web-based tools, email, and basic spreadsheets
- Experience in high-volume, phone-based customer service (e.g., call centers, hospitality, retail)
- Strong verbal and written communication skills; comfortable speaking with customers throughout the day
- Ability to sit and work at a computer and phone for extended periods of time
Compensation: $20.00-$24.00 per hour, plus departmental incentives and a year-end bonus.
Schedule: Full-time, in-person position Monday through Friday. A few Saturdays and overtime are required during peak season (spring & fall) and will be scheduled in advance.
Benefits:
- Medical, dental, and vision insurance (60% employer-paid premiums)
- Simple IRA retirement with company match
- Paid time off & holidays
- Life and AD&D insurance
- Long-term disability coverage
- Fitness club membership discounts
- Employee recognition and bonus platform
- Year-end bonus based on individual and company performance
Why Join Us?
Lawn Doctor recognizes the strength in diversity and inclusion. We’re committed to creating a positive and inclusive workplace where every team member is respected, supported, and encouraged to grow.
We’re passionate about developing our team and supporting long-term career growth. Ready to take the next step? Apply today to join Lawn Doctor as a Customer Experience Representative. We look forward to connecting with you.