Job Description
Customer Service Rep
3 months Contract
Start ASAP
Burlington, MA
Hybrid (3 days onsite - prefer Tue/Wed/Thu)
Hours- 8-4 or 9-5 EST
$28-32 hr
Must haves:
-5+ years of customer service experience
-NetSuite
-MS Office
Preferred:
-Publishing, Software or E-commerce industry
-Bachelor degree
-Zoho CRM
The Customer Service Rep will assist customers by resolving inquiries via phone/email, troubleshooting digital access issues, and providing specialized support for law school materials like study aids and casebooks.
Responsibilities
Customer Support: Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
Technical Support: Assisting with access to digital platforms and navigating e-books.
Order Fulfillment: Assisting with orders, returns, and access code issues for legal textbooks, and study aids.
Relationship Management: Building relationships with faculty to support classroom needs and adoption of materials.
Issue Resolution: Identifying and solving issues related to digital access, shipment, or product content.
Qualifications
Communication Skills: Strong written and verbal communication skills.
Technical Proficiency: Proficiency with Microsoft Office (Word, Excel) and NetSuite or similar ERP systems.
Attention to Detail: High attention to detail for managing orders and customer inquiries.
Knowledge: Background in, or familiarity with, the legal academic market (law school, legal education) is preferred