Job Description
Job Description
Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.
Position Overview: We’re hiring experienced Moving Excellence Leads to join our growing team and help deliver top-tier moving and storage services. In this role, you’ll take charge of on-site job execution — leading moving teams, coordinating delivery logistics, and ensuring that each customer’s experience is smooth, professional, and stress-free. You’ll act as the face of Flex in the field, combining leadership, problem-solving, and customer service to ensure successful job outcomes across residential and commercial moves.
Pay Range: $18 - $21, depending on experience
Key Responsibilities
- Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves.
- Manage third-party labor teams and ensure safe, professional handling of all items.
- Ensure jobs are completed on time and to spec, providing on-site quality control and accountability.
- Direct and support labor teams throughout each job.
- Train and coach team members on safety, proper lifting techniques, and customer service expectations.
- Foster a collaborative and respectful working environment on every site.
- Operate pickup trucks and/or box trucks (with or without trailers) as part of job execution.
- Safely transport equipment and materials between customer locations, parking lots, and staging areas.
- Ensure all driving complies with DOT and Flex standards.
- Serve as the on-site point of contact for the customer throughout the job.
- Communicate clearly and professionally with customers to set expectations and resolve any concerns.
- Represent Flex’s values of professionalism, reliability, and innovation.
- Ensure all team members adhere to safety protocols and use required protective equipment.
- Conduct pre-job safety walkthroughs and identify any risks or concerns before starting work.
- Report any incidents or job exceptions promptly to HQ/Operations.
Qualifications
- Required: 2+ years of experience in the moving or storage industry
- Preferred: 2+ years in a team lead or supervisory role
- Required: Valid driver’s license and clean driving record
- Preferred: Experience driving box trucks or pickup trucks with trailers
- Ability meet the physical requirements of the position with or without reasonable accommodation
- Strong communication skills and customer-facing experience
- Tech-savvy and comfortable using a smartphone and apps for scheduling, tracking, etc. (Slack, Back Office system, etc.)
- Strong decision-making skills in dynamic, real-time job environments
Physical Requirements:
- Physical Activity / Requirement
- Frequency / Expectation
- Lifting / Carrying
- Ability to lift and carry up to 75 lbs repeatedly
- Standing / Walking
- Prolonged periods of standing and walking during job execution
- Bending / Stooping / Kneeling
- Regularly required with loading and unloading
- Pushing / Pulling
- Frequent pushing and pulling of carts, furniture, or equipment
- Climbing
- Occasional use of steps, ramps, or short ladders
- Driving
- Operating a pick-up trick for extended periods
- Hand Dexterity
- Handling tools, equipment, and mobile devices (Smartphones)
- Visual Activity
- Reading delivery instructions, maps, labels, and operating vehicles
- Personal Protective Equipment (PPE)
- Must wear PPE (e.g gloves, safety vests, etc.) as required by Flex
- Environmental Exposure
- Work may be performed in outdoor conditions including heat, rain, or cold
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Required qualifications:
- Legally authorized to work in the United States
Preferred qualifications:
- 20 years or older
- Motor Vehicle Report (MVR) Review
- Available to work: holidays
- Available to work: early morning
- Available to work: late at night
- Available to work: weekends
- Available to work: overtime
- Available to work: weekdays
- 2+ years of experience in the transportation industry
- Able to stand for duration of shift
- Able to comfortably lift 50 lbs
- Valid driver's license