Customer Service Representative

Connexion Systems & Engineering, Inc.

Braintree, MA, USA

Published: 6/14/2022

Full Time

Job Description

Customer Support Representative

Location: East Braintree, MA (Onsite)
Employment Type: Temp-to-Perm
Pay Rate: Up to $20.00/hr to start
Schedule: Monday–Thursday 7:30 AM – 4:45 PM (30-minute lunch) | Friday 7:30 AM – 12:30 PM

Position Summary

A growing organization is seeking two Customer Support Representatives to serve as the primary point of contact for customers. This role requires strong communication skills, attention to detail, and the ability to manage orders and resolve inquiries in a fast-paced environment. The ideal candidate will have prior experience in customer support, preferably in a product- or sales-driven setting involving technical or consumer goods.

Key Responsibilities

Serve as the main point of contact for customers via phone and email
Respond to inquiries and resolve issues related to products, orders, and service needs
Process incoming orders with accuracy, including product selection, pricing, and delivery details
Prepare customer quotes and manage full order lifecycle from entry to completion
Coordinate with internal teams such as shipping, finance, and quality assurance to resolve customer issues
Maintain accurate records of customer interactions and order history
Support updates and maintenance of product or service knowledge resources
Analyze customer data to identify trends and prepare basic reporting
Assist with general administrative and clerical tasks as needed

Qualifications

1–3 years of experience in a customer service or support role
Strong verbal and written communication skills
Professional and effective phone and email communication abilities
Proficiency in Microsoft Office (Word, Excel)
Experience with ERP or order management systems preferred
Associate’s degree or equivalent experience preferred

Summary

This role offers the opportunity to support customers directly while collaborating across multiple internal departments to ensure accurate order fulfillment and a high level of customer satisfaction.