Program Operations Administrator - $23 - $25.50/HR
Job Description
Job DescriptionThe Program Operations Administrator supports the day-to-day operations of the Davis Managed Service (DMS) division by ensuring a smooth and efficient contingent talent lifecycle across clients, suppliers, and internal teams. This role is key in executing staffing processes such as requisition intake, supplier engagement, candidate flow management, onboarding compliance, and performance reporting. The Program Operations Administrator maintains high levels of responsiveness, accuracy, and customer service to help deliver a best-in-class managed service program.
Shift of the Program Operations Administrator:
8:00 - 5:00 PM, Monday - Friday
Hybrid Role (Onsite 2 days/week)
Manchester, NH
Pay Rate/Salary of the Program Operations Administrator:
$23-$25.50/hr
POSITION RESPONSIBILITIES:
Candidate Care
- Track and serve as a primary point of contact for all pre-identified candidates across DMS Programs.
- Facilitate onboarding activities ensuring compliance and completion of client specific requirements.
- Provide support throughout assignment with extensions, rate changes, conversions, and offboarding processes with regular quality checks.
Reporting & Data Integrity
- Maintain accurate worker data within the VMS and internal systems throughout the assignment lifecycle.
- Compile weekly and monthly reports on program KPIs such as spend, fulfillment rates, supplier performance, and requisition cycle times.
- Audit records regularly to ensure data integrity, worker compliance, and accurate billing.
- Support preparation for Quarterly Business Reviews (QBRs) and internal program reviews.
Supplier Compliance & Communication
- Manage supplier compliance requirements across DMS Programs.
- Support Program Managers tracking supplier activity and headcount.
- Escalate supplier issues or policy non-compliance to Program Managers for resolution.
Customer Service & Stakeholder Support
- Provide responsive, high-quality service to hiring managers, workers, and suppliers.
- Oversee weekly payroll tasks related to timesheets and invoicing.
- Assist in resolving inquiries related to timesheets, invoicing, rate cards, assignment changes, and program policy.
- Maintain strong relationships to promote positive experiences across all touchpoints.
Requisition & Talent Fulfillment Support (as needed)
- Review, post, and manage incoming requisitions to ensure accuracy, proper alignment to job classifications, and clarity for supplier distribution.
- Launch requisitions to the supplier network, track submissions, and ensure timely candidate delivery in line with SLAs.
- Conduct initial quality checks on candidate submittals (rate alignment, resume accuracy, qualifications matching).
- Coordinate interview scheduling and communication between hiring managers and suppliers.
Travel to Client Sites
- Occasional travel to local Client Sites in Southern NH and Northern Massachusetts as needed.
Manage other tasks or projects as requested.
POSITION REQUIREMENTS:
Required Qualifications
- 1–3 years of experience in staffing, talent acquisition, MSP support, HR operations, or related roles.
- Strong understanding of recruiting or contingent workforce processes.
- Excellent communication, organization, and problem-solving skills.
- Proficiency in Microsoft Excel, Outlook, and other operational tools.
- Ability to manage competing priorities in a fast-paced staffing environment.
Preferred Qualifications
- Experience working directly with an MSP or large staffing vendor.
- Familiarity with VMS platforms (Simplify and/or Conexis a plus)
- Knowledge of worker classification, rate card structures, and staffing compliance standards.
Key Competencies
- Customer Service & Relationship Building
- Time Management & Prioritization
- Attention to Detail & Data Accuracy
- Critical Thinking & Issue Resolution
- Collaboration Across Stakeholders
Program Operations Administrators Apply Today
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience "The DAVIS Difference".