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Hospitality Manager

LaBelle Winery
locationDerry, NH 03038, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

At LaBelle Winery, we offer you not just a place to go, but an experience like no other. We are proud to have earned local and national recognition for each aspect of our business and celebrate these successes by continuing to do what we love, each and every day.

Essential Responsibilities:

  • Embody the LaBelle Winery Core Values at all times.

  • Must be trained on all aspects of steps of service.

  • Supervise and manage all aspects of the hospitality department, ensuring a high level of customer service by leading a motivated team, setting performance expectations, and providing ongoing training and development.

  • Keep all spaces up to LaBelle standards, including how the building looks and is organized in both storage and guest-facing areas.

  • Facilitate monthly inventory of small wares, glassware, displays, linens, and other relevant items, while ensuring proper tracking and storage accessibility.

  • Ensure our entire team meets standards for guest interactions, food presentation, and operations of all spaces across both properties.

  • Must be efficient in all systems used for proper execution of events, including Toast, Hive, TripleSeat, Prismm, EventBrite, Foo, Ticket Tailor, and DropBox.

  • Ensure efficient coordination of all events, ensuring smooth execution from setup to breakdown.

  • Oversee all staff scheduled to work each event, providing guidance as needed.

  • Work as a team with all LaBelle personnel to maintain a productive atmosphere and efficient food and beverage service.

  • Assist all managers and be familiar with all menu items, including allergens.

  • Gather, set, and manage inventory of items needed for each event, such as linens, florals, centerpieces, audio/visual requirements, and similar items.

  • Manage safe and accurate cash handling for all event-related transactions.

  • Ensure all closing procedures are completed timely and efficiently.

  • Be present at all required events, including LaBelle Lights shifts.

  • Must be available to open and close LaBelle Lights.

  • Manage LaBelle Lights employees and customer conflicts.

  • Maintain full availability for LaBelle Lights shifts during staffing shortages.

  • Work closely with the LaBelle Lights operations team.

  • Manage communication with the BOH (Back of House) team regarding individual event execution.

  • Ensure all events comply with proper health and safety regulations.

  • Communicate with vendors and suppliers before, during, and after events as needed to ensure smooth operations.

  • Follow all training practices to provide service in the restaurant as needed.

  • Perform other duties as assigned.

Qualifications:

  • Bachelor's Degree; Hospitality Management preferred

  • Event management experience

  • Ability to maintain composure under stress

  • Strong communication skills required

  • Attention to detail and organization

  • Ability to work a flexible schedule

Physical Requirements:

  • Ability to lift 35 lbs

  • Ability to walk and stand for extended periods

  • Ability to climb stairs and ladders

Schedule:

Full-time; days/hours vary as needed. Ongoing 30+ hour workweeks (peak season averages 45+ hours/week). Nights, weekends, and holidays required.

Salary Range:

$55,000–$60,000, based on experience

Join our team and become part of a dynamic hospitality environment where you can grow your skills and contribute to creating memorable experiences for our guests. We offer competitive compensation and opportunities for career advancement.

We look forward to reviewing your application!

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.

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