Job Description
Job DescriptionDescription:
The Customer Service Specialist will interact with the company's customers, suppliers, and sales team by addressing inquiries and resolving complaints. The Customer Service Specialist position requires a commitment to customer service excellence, effective verbal and written skills as well as intermediate computer/business software skill, and independent thinking ability.
About Environ
Environ is a leading energy management firm that helps large commercial and industrial clients reduce carbon emissions and achieve sustainability by improving building energy efficiency, facilitating clean energy procurement, increasing resiliency, boosting regulatory compliance, tracking carbon and meeting ESG commitments. With a history that dates to the early 1990s, Environ serves clients across North America and abroad. Current clients include commercial real estate, healthcare, higher education, hospitality, industrial facilities, data centers and public entities. Environ has more than $1B in energy contracts under management, with >$100M in demonstrated savings for our clients. Environ is highly acquisitive and recently added leading edge carbon tracking and ESG reporting to its portfolio, with additional diversified acquisitions already in the pipeline.
Education Requirements
- High school diploma or equivalent.
Requirements:Successful candidates will possess the following:
- Excellent communication skills, including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Responsibilities include but are not limited to:
- Interacts with customers, suppliers, and sales team via telephone, email, online chat, or in-person to provide support and information on products or services.
- Collects and enters orders into customer relationship management software for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the specialist's knowledge, forwards to the Director of Customer Service or other appropriate team member.
- Ensures that appropriate actions are taken in a timely matter to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicate regularly with Director of Customer Service and sales team regarding case status, deadlines, and problem areas.
- Performs other related duties as assigned.
Perks
- Full-time, fully remote position
- Occasional company-paid travel may be required
- Full health benefits (medical, dental, vision) with a dental buy-up option
- 10 company-paid holidays
- Competitive PTO policy
- Paid volunteer time off to be able to give back to your community
- 401k (pre-tax and Roth) benefits with company match
- Company sponsored Life, AD&D, short-term and long-term disability insurance
The good faith salary hiring range for this position is $40,000-$50,000 per year. Please note hiring ranges for candidates may differ based on education and experience.
Environ Energy is an Equal Opportunity Employer. We consider all qualified candidates regardless of national origin, veteran, disability, sexual orientation, gender, gender identity or other status protected by law.
At this time, we are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States of America without sponsorship.