Job Description
Job Description
At Holbrook Insurance Center, we believe true success comes from listening carefully, responding quickly, and delivering solutions with integrity. For decades, we have earned client loyalty by providing personal service that makes every individual feel welcome, respected, and valued. With locations across Massachusetts and New Hampshire and licenses in multiple states, we combine the stability of a well-established agency with the personal touch of a dedicated team. Employees love working here because of our supportive, no-stress environment, our strong team-first culture, and our commitment to listening to both clients and staff. Many of our employees have been with us for decades, which speaks to the workplace culture that sets us apart from other agencies.
We are seeking an experienced Insurance Customer Service Representative to join our team. This role is ideal for individuals who are detail-oriented, organized, and committed to delivering exceptional service to clients. You will engage directly with clients, manage renewals, and support both personal and small commercial lines of business in a collaborative and professional environment.
- Base salary of $40,000-$60,000 (based on experience)
- Paid Time Off (PTO)
- Health and Disability Insurance
- Hands-on training and professional development
- Evenings and weekends off
If you are ready to bring your insurance expertise to a respected agency with unlimited growth opportunities, we invite you to apply today!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Hands on Training
Evenings Off
Weekends Off
Responsibilities
- Build strong relationships with clients through exceptional service and communication
- Manage policy renewals, marketing, and related client communications
- Train and support team members to ensure service standards are met
- Maintain accuracy and attention to detail in client files and policy documents
- Stay organized and manage time effectively in a fast-paced environment
Requirements
- Prior insurance industry experience
- Active insurance license
- Ability to rate and service personal lines and small commercial lines accounts
- Strong multitasking skills with proven ability to manage priorities
- Excellent communication and organizational abilities
- Commitment to accuracy, professionalism, and client satisfaction