Job Description
Job Description
We are looking for a Customer Experience Specialist to support customers in person, by phone and email while delivering a responsive, detail-oriented service experience in Holderness, New Hampshire. This Long-term Contract position is ideal for someone who can multi-task and enjoys speaking to the public. The right candidate will be comfortable handling a steady volume of inquiries, documenting details accurately, and helping customers reach successful outcomes.
Responsibilities:
- Welcome visitors and provide friendly, helpful customer service.
- Share information about programs, events, memberships, and available services.
- Assist guests with admissions, retail purchases, reservations, and membership transactions.
- Operate the point-of-sale system accurately, including cash handling and drawer balancing.
- Support retail inventory by stocking, pricing, and organizing merchandise.
- Maintain a clean and organized front area, including opening and closing tasks.
- Help coordinate equipment reservations and assist visitors as needed.
- Use basic computer skills to manage multiple tasks in a fast-paced environment.
- Restock supplies and move inventory from storage when needed.
• Experience in a call center or customer service environment supporting customers through phone-based interactions.
• Strong written communication skills for clear, detail-oriented email correspondence.
• Familiarity with resolving customer concerns related to connectivity or service access issues.
• Customer-focused mindset with the ability to remain calm, patient, and solution-oriented.
• Strong organizational skills and attention to detail when documenting cases and next steps.