Manager of Dining & Guest Experience (MOD)
Job Description
Job DescriptionDescription:
At Casey J’s Tavern, great hospitality should feel genuine, comfortable, and effortless. We are looking for a hands-on Manager of Dining & Guest Experience who knows how to lead a busy dining room, support a strong team, and make every guest feel welcome.
This is an active, floor-focused leadership role for someone who enjoys being in the middle of the action—not managing from the office. The MOD sets the tone for the shift, develops the front-of-house team, and ensures that our food, service, and atmosphere consistently reflect the Casey J’s experience.
If you are a hospitality-driven leader who loves building strong teams and creating exceptional guest experiences, we would love to meet you.
What You'll Do
- Lead daily front-of-house operations and serve as the Manager on Duty
- Create a warm, welcoming, and memorable experience for every guest
- Maintain a visible presence in the dining room throughout each shift
- Coach servers, bartenders, hosts, and support staff in real time
- Lead pre-shift meetings and communicate service priorities
- Monitor the pace and flow of service, adjusting staffing and floor coverage as needed
- Build relationships with guests and respond promptly to questions or concerns
- Partner with the culinary team to ensure accurate, timely, and well-presented food
- Support employee training, development, recognition, and accountability
- Uphold standards for hospitality, cleanliness, safety, and professionalism
- Assist with scheduling, labor management, inventory, and other administrative responsibilities
- Support restaurant sales, guest satisfaction, and overall financial performance
- Help create a positive workplace where employees feel supported and take pride in their work
We Offer
- Competitive starting rate of $23 - $27 an hour
- Medical and dental insurance with a generous employer contribution
- Paid vacation and sick time
- Discounts at Serenitee Restaurant Group locations
- Leadership development and opportunities for career growth
- A collaborative team that values honesty, accountability, continuous improvement, and celebrating success
Requirements:
- Previous restaurant management or supervisory experience
- Strong front-of-house and guest-service experience
- A natural leader who is approachable, calm, and confident
- Excellent communication, organization, and problem-solving skills
- The ability to coach employees and address performance concerns professionally
- Comfort working in a fast-paced restaurant environment
- Availability to work a flexible schedule, including nights, weekends, and holidays as needed
- A genuine passion for hospitality, teamwork, and taking care of people