Collision Center Customer & Parts Administrator

Job Description

Job DescriptionPosition Overview

Key Collision is seeking a versatile, detail-oriented Customer Service & Parts Administrator to support both our front office operations and our parts department. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is equally comfortable managing behind-the-scenes operational details.

This position serves as a critical link between customers, technicians, vendors, and management. The ideal candidate is professional on the phone and in person, highly organized, and confident handling parts ordering, receiving, and billing.

Key Responsibilities

Customer Service & Front Office Duties

• Greet customers professionally in person and over the phone

• Schedule appointments and provide repair status updates

• Answer inbound calls and route inquiries appropriately

• Maintain accurate customer files and documentation

• Assist with clerical and administrative tasks to support estimators and management

• Ensure a positive, organized, and professional front office experience

Parts & Operations Duties

• Order parts accurately and timely based on repair plans

• Receive, verify, and label incoming parts

• Match parts to repair orders and stage them for technicians

• Resolve parts discrepancies, returns, and credits

• Bill parts correctly to repair orders

• Communicate with vendors regarding availability, pricing, and delivery issues

• Maintain a clean, organized parts room

Qualifications & Skills

• Prior experience in a collision repair center, automotive service environment, or parts department is strongly preferred

• Comfortable in a customer-facing role with frequent phone interaction

• Strong organizational and clerical skills with attention to detail

• Ability to multitask and shift priorities throughout the day

• Basic computer proficiency; experience with shop management systems is a plus

• Professional demeanor, reliability, and strong communication skills

• Team-oriented mindset with a willingness to assist where needed

What We’re Looking For

This role is not siloed. We are looking for someone who:

• Enjoys variety in their day

• Is equally comfortable at a front counter and in a parts room

• Takes ownership of their responsibilities

• Understands how their role impacts production flow and customer satisfaction

Why Key Collision

At Key Collision, we believe our people are the foundation of our success. We value teamwork, accountability, and a positive workplace culture. This position offers the opportunity to build a well-rounded skill set and play a meaningful role in the daily success of the shop.