Lead Durable Medical Equipment Technician

Job Description

Job Description

Make an Impact. Restore Independence. Lead the Work That Matters.

Why This Role Matters

Behind every refurbished wheelchair, scooter, or mobility device is a person regaining independence. As a Lead Durable Medical Equipment Technician, you'll be at the center of that impact-leading the daily operations of our Refurbished Equipment Marketplace (REM) and ensuring medical equipment is safely restored, expertly maintained, and ready to change lives.

This is an ideal role for someone who enjoys hands‑on technical work, takes pride in quality and safety, and wants their skills to support a meaningful mission.

The Lead Durable Medical Equipment (DME) Technician oversees all aspects of the Refurbished Equipment Marketplace (REM) shop and is responsible for ensuring the safe, efficient refurbishment, maintenance, and distribution of durable medical equipment. This role supports all aspects of the REM shop including but not limited to customer service and sales, computer support and equipment pickup/delivery.

Essential functions

Reasonable accommodation will be provided to enable individuals with disabilities to perform these essential functions.

• Pick up, transport, and deliver donated or purchased durable medical equipment in compliance with state motor vehicle laws.
• Inspect, clean, repair, and refurbish equipment in accordance with organizational checklists, industry standards, and manufacturer specifications, within expected timeframes.
• Oversee workshop operations, including workflow coordination, cleanliness, and adherence to safety protocols.
• Maintain accurate documentation (checklists, tracking forms, reports) for inventory, sales and repairs
• Monitor and track equipment status throughout the refurbishment and distribution process.
• Manage equipment inventory, including storage, organization, and readiness for use, display, or shipment.
• Prepare and submit accurate monthly sales reports to the Chief Operating Officer in accordance with established reporting timelines.
• Prepare and send quarterly inventory reports to Chief Operating Officer in alignment with standard quarterly reporting schedules.
• Support revenue growth and organizational visibility through strategic outreach to senior living communities, rehabilitation facilities, nursing homes, and physical therapy providers.
• Participate in annual budget planning and goal-setting, contributing operational input and performance insights.
• Prepare equipment for resale, web listings, and nationwide shipping, ensuring functionality, safety, and presentation standards.
• Provide technical assistance and information regarding equipment use, customization, and safety to staff, customers, and partners.
• Deliver professional, mission‑aligned customer service in all internal and external interactions.

Additional responsibilities

• Coordinate with vendors to order parts and request technical support as needed.
• Maintain equipment in the showroom, including charging and basic readiness checks.
• Perform light building or facility maintenance tasks related to workshop operations, as needed.
• Assist with setup of exhibits at local or state conferences or meetings.
• Represent the organization at public events or outreach activities, as assigned.
• Perform other related duties as assigned in support of organizational operations.
• Proficiency with Microsoft Office applications and ability to perform basic website content updates.

Physical/Mental demands

• Lifting and Material Handling: Ability to lift, carry, push, and pull equipment and materials weighing up to 50 pounds. Lifting may occur from floor level to waist level, at chest level, and occasionally at or above shoulder height.
• Body Positioning and Movement: Ability to sit, stand, walk, bend, and reach for extended periods throughout the workday, on a regular and recurring basis (up to five days per week).
• Mobility and Access: Ability to climb or use elevation (e.g., steps or ladders) as required to perform job duties.
• Manual Dexterity: Ability to use hands and fingers to perform fine motor tasks, including handling small parts, tools, and controls.

Travel required Valid driver's license and satisfactory motor vehicle record check required, as well as the ability to operate GSIL vehicles, including vans with lifts and mid‑sized trucks, in accordance with state motor vehicle laws.

Required education and experience

• Certified Durable Medical Equipment (CDME) credential or manufacturer certifications for equipment such as Invacare, Pride, Quickie/Sunrise, Electric Mobility, or Amigo.
• Demonstrated experience repairing, maintaining, or refurbishing durable medical equipment (DME) or similar mechanical/technical equipment.
• Ability to apply mechanical skills and professional judgment to modify or customize medical equipment in accordance with safety and quality standards.
• Ability to work independently with minimal supervision while managing time and priorities effectively.
• Ability to follow documented cleaning, safety, and operational protocols for equipment and workshop environments.
• Strong communication skills and ability to collaborate with management on operational decisions, including pricing.
• Experience evaluating donated equipment and making acceptance or rejection determinations based on condition and usability.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.