Job Description
Job Description
Background
2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment.
Position summary
The Community Coordinator role is a fast-paced and engaging role that will support 2Life’s senior apartment community. The Community Coordinator will be performing a variety of tasks to support the site team, residents, and general community with reception services, daily operations, leasing, and resident engagement.
Essential job functions
Operations Support
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Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life
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Act as an effective liaison for all those seeking to access information and services.
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Triage resident requests.
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Provide administrative and clerical support for the community. Tasks include but are not limited to: schedule and meeting coordination, correspondence, letter and document production, data entry, printing, photo copying, and file maintenance.
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Assist Resident Services/ Group Service with creating program flyers.
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Provide general reception services by answering the telephone, responding to inquiries and questions when applicable, or directing calls to the appropriate staff or department
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Handle all incoming packages and the process for noting package arrivals
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Maintain inventory of office supplies, track and order supplies as necessary.
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Coordinate and monitor with other related departments, site visits by contractors, vendors, and service providers.
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Support invoice processing.
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Collect and disburse mail.
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Work with the site team to coordinate assistance for new residents on the date of move-in.
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Assist with campus tours, including but not limited to new employees, visitors, etc.
Compliance Support
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Provide 2Life community information and application process/packets to prospective applicants.
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Conduct new resident tours of communities when scheduled at lease signing, if requested by Compliance Department staff.
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Support Compliance on mass mailings for marketing, notifications, or mailings to update the waiting lists when needed.
Community Life – Care Coordination and Resident Services
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Distribute monthly newsletters, announcements, and notices regarding programs and resident activities.
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Share with RSCs resident encounters that indicate the need for resident support, referral, or intervention to stabilize or maintain tenancy. Enter the encounter in Salesforce.
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Support and assist staff to address reasonable accommodation requests from residents and applicants.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
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Minimum of 1 year of related experience
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Excellent communication skills
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Comfortable with a diverse population of older adults in residential setting; previous experience preferred
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Experience with Microsoft Office Suite and general computer proficiency
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Fluent in English
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Fluency in Russian, Chinese, and Spanish preferred
Beyond the Paycheck: Why You’ll Love Working Here:
We don’t just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.
- Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
- Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
- Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
- Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.