Job Description
Job DescriptionWe are looking for a motivated Concierge 3 to join our team on a contract basis in Cambridge, Massachusetts. In this role, you will serve as the first point of contact for visitors and employees, ensuring a welcoming and seamless experience within the workplace. Your responsibilities will include managing guest services, providing exceptional customer support, and assisting with building operations to create a positive and memorable environment. This is a highly visible position requiring outstanding communication and organizational skills.
Responsibilities:
• Greet and engage with visitors and employees, ensuring a warm and attentive welcome.
• Assist guests with signing in, providing wayfinding directions, and addressing general inquiries.
• Manage building badge needs for employees and external visitors as required.
• Conduct building walk-throughs, identify issues, and initiate work orders or escalate as necessary.
• Support special events by coordinating meeting room setups, catering, and basic AV/IT troubleshooting.
• Respond to safety and security concerns, reporting and assisting in emergencies when needed.
• Provide feedback on workplace experiences to help enhance the environment.
• Monitor and maintain the cleanliness and organization of public spaces, resetting rooms post-events as necessary.
• Act as a liaison for vendors and service providers during events and daily operations.
• Deliver exceptional customer service to ensure a positive experience for all building occupants.• Proven experience in customer service, hospitality, or a related field.
• Strong interpersonal and communication skills with a warm and approachable demeanor.
• Ability to stand for extended periods and assist in high-traffic areas.
• Proficiency in handling event coordination, including room setups and catering arrangements.
• Basic technical skills to assist with AV/IT troubleshooting and connectivity issues.
• Strong organizational skills to manage multiple tasks effectively.
• Knowledge of safety and security protocols within a workplace setting.
• Flexibility to adapt to varying responsibilities and work schedules.