Job Description
Job Description
The Commercial Loan Workout Officer is responsible for managing a portfolio of criticized, distressed, or otherwise
troubled commercial loans. This role focuses on minimizing credit losses, maximizing recoveries, and restructuring
loans when appropriate. The officer works closely with relationship managers, credit risk teams, legal counsel, and
leadership to develop and execute strategies that protect the credit union's interests while supporting borrower
viability when possible.
WEIGHT DESCRIPTION ESSENTIAL
35% Portfolio Management & Risk Mitigation - Manage a portfolio of distressed commercial loans
across multiple asset types; analyze borrower financials, collateral, cash flow, and repayment
capacity; develop and execute workout strategies (restructuring, forbearance, liquidation, or
legal action); recommend loan grading changes and impairment assessments; and conduct
ongoing portfolio reviews with recovery forecasting.
25% Borrower Engagement & Negotiation - Lead borrower discussions to assess financial
challenges, negotiate loan modifications, settlements, and repayment plans, and balance
relationship management with enforcement of the credit union's rights and remedies in
accordance with policy and regulatory guidance.
20% Credit Analysis & Documentation - Perform underwriting for modified or restructured loans;
prepare comprehensive credit memoranda documenting risk assessment, recommended
actions, and recovery strategies; and coordinate with internal counsel and external legal
resources on foreclosure, bankruptcy, receivership, or litigation matters.
10% Cross‑Functional Collaboration - Partner with Credit Administration, Loan Operations, Risk
Management, and Commercial Lenders to ensure coordinated workout execution; provide
guidance on early warning indicators and workout best practices; and participate in
committee meetings and regulatory examinations.
10% Reporting & Compliance - Maintain accurate records of borrower communications and
recovery actions; monitor and report criticized assets, impairments, charge‑offs, and
reserves; and ensure adherence to CECL, NCUA, state regulatory requirements, and internal
credit policies.
EXPERIENCE - 5-10+ years of commercial lending, credit analysis, or special assets/workout experience. Proven experience handling
distressed commercial credits, restructures, and legal recovery actions.
EDUCATION/CERTIFICATIONS/LICENSES - Bachelor's degree in finance, accounting, business, or related field (MBA or formal credit training preferred). A college
degree.
INTERPERSONAL SKILLS
The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring
a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently
complex, senior level dialogues, as well as a professional level of written communication skills are essential to the
position.
ADA Requirements
PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and
occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be
able to operate routine office equipment including computer terminals and keyboards, telephones, copiers,
facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day,
when necessary. Must be able to work extended hours or travel off site whenever required or requested by
management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own
or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must
be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able
to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly
and professionally with numerous different personalities from diverse cultures at various levels within and outside of
the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme
accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing
priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.