Front Desk Administration

Job Description

Job DescriptionBenefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Fun Working Environment
• Interact with a variety of canine therapy dogs & performance sport dogs

Job Summary
Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Administrator at our busy clinic/training facility. As the Front Desk Administrator, you will be the first point of contact for our customers. You will greet clients and check in patients/students, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place. We offer our clients physical therapy, fitness, hydrotherapy, in addition to our full performance sports programs including agility, dock diving, flyball, & nosework. We also provide all levels classes from puppy to performance foundation skills.

Responsibilities

• Greet owners/clients/students as they arrive
• Check-in all clients for their appointments
• Collect and confirm pet and owner information
• Answer phones
• Schedule, confirm, and cancel appointments (MindBody software)
• Process payments - therapy visits, facility rentals, group classes & private lessons
• Other administrative & facility duties, as assigned

Qualifications

• Excellent customer service skills & strong multitasking skills
• Effective communication with clients and coworkers
• Comfortable working with pet dogs, limited mobility dogs & performance dogs
• Proficient in Microsoft Office, scheduling software, and other technology