Customer Success & Marketing Coordinator

Published: 6/14/2022

Job Description

Job DescriptionPosition: Customer Success & Marketing CoordinatorReports to: Operations Manager

Your responsibilities as Customer Success & Marketing Coordinator:

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care
· Answer incoming calls and respond to customer inquiries.
· Contact new leads and schedule appointments.
· Qualify leads using the Kitchen Tune-Up questionnaire.
· Prepare customers for their design consultation.
· Maintain communication throughout the customer journey.
· Update customer records in ServiceMinder.
· Follow up after appointments and completed projects.

Sales Support
· Schedule consultations.
· Prepare financing paperwork and contracts.
· Follow up on outstanding proposals.
· Assist with customer reviews and referrals.

Marketing Support
· Schedule corporate social media posts.
· Publish blogs and website updates.
· Upload before-and-after project photos.
· Submit project photos to Corporate.
· Coordinate email campaigns.
· Assist with home shows and community events.

Success Measures
· Leads contacted within minutes/hours.
· High appointment booking rate.
· Positive customer communication.
· Consistent online marketing activity.
· Customer reviews generated.
· CRM remains accurate.