Job Description
Client Support Specialist
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Full-Time | Temp-to-Hire | $23–$25/hr DOE
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Are you the person everyone turns to when they need an answer, a solution, or simply someone who knows how to get things done? Do you enjoy helping people, solving problems, and building relationships along the way?
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We're looking for a Client Support Specialist to join a team in the Northampton area! This is a great opportunity for someone who brings a mix of customer service, technical know-how, and a knack for problem-solving to the table.
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What You'll Be Doing:
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- Serve as a go-to resource for clients, answering questions, handling requests, and troubleshooting issues.
- Build strong, lasting client relationships through responsive and personalized support.
- Maintain accurate, confidential account information and verify important client data.
- Investigate issues, think critically, and find solutions that make things easier for clients.
- Handle sensitive information, including payroll-related data, with a high level of accuracy and attention to detail.
- Keep multiple priorities moving while ensuring every client receives timely, professional service.
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What We're Looking For:
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- Previous experience in customer service, helpdesk support, technical support, or a similar client-facing role.
- A natural problem-solver who enjoys figuring things out.
- Strong communication skills and the ability to explain technical information in everyday language.
- Excellent organizational skills and the ability to juggle multiple priorities.
- Strong computer skills and a sharp eye for detail.
- Someone who genuinely enjoys helping others and takes pride in delivering an exceptional client experience.
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Think you're the right person to be everyone's go-to problem solver?
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We'd love to connect! Apply today or reach out to learn more. Feel free to share with someone in your network who might be a great fit!