Call Center & Customer Service Representative - HYBRID

Job Description

Job Description

DUTIES AND RESPONSIBILITIES:

• Product and systems knowledgeable.
• Takes and manages / troubleshoots consumer calls.
• Understands connectivity and non-connectivity consumer products designed for the home environment (Bluetooth, App, and Wi-Fi connectivity controlled)
• Accurately logs in all calls into Kustomer based system.
• Properly escalates consumer calls as needed.
• Follow up with consumers as needed.
• Identifies opportunities being expressed by the consumer.
• Manages personal Identifiable Information properly.
• Meets key process indicators set by the department.
• Listens to and implements all coaching.

EDUCATION OR EQUIVALENT REQUIRED:

• High School diploma or equivalent

EXPERIENCE REQUIRED:

• 1 -2 years of call center experience preferred
• If not call center a job that required phone presence or customer facing