Job Description
Job DescriptionWe are looking for an Occupancy Specialist to join our team in Chelsea, Massachusetts. This contract position involves ensuring compliance with housing regulations while assisting tenants and applicants with rent calculations, eligibility assessments, and other administrative duties. The role requires strong organizational skills and the ability to maintain confidentiality while delivering exceptional service.
Responsibilities:
• Calculate rent based on applicants' income and ensure accuracy in assessments.
• Evaluate housing eligibility by reviewing applications and supporting documentation.
• Prepare and issue notices regarding rent adjustments and other tenant updates.
• Conduct interviews with applicants and current tenants, scheduling re-examination appointments as needed.
• Maintain detailed and accurate records of tenant information and related documentation.
• Schedule and coordinate appointments for interviews, orientations, and re-examination sessions.
• Draft thorough and precise correspondence, including letters, memos, and other communications.
• Assist in developing marketing strategies to minimize vacancy losses and improve occupancy rates.
• Interpret and enforce housing regulations to ensure compliance with eligibility rules.
• Protect sensitive tenant information by adhering to confidentiality protocols.• Proficiency in managing multi-line phone systems with a focus on excellent customer service.
• Competence in data entry tasks and email correspondence.
• Strong interpersonal skills to effectively interact with tenants, applicants, and colleagues.
• Familiarity with Microsoft Excel, Outlook, and Word for administrative tasks.
• Ability to organize files and maintain detailed records.
• Experience in scheduling and managing appointments efficiently.
• Knowledge of housing policies and regulations is a plus.
• Attention to detail and a commitment to maintaining confidentiality.