Technical Service Advisor - Seasonal

Job Description

Job Description

Laars Heating Systems is currently seeking an experienced professional to join our Product Support Team to provide technical product support for our contractors, manufactures representatives, homeowners and other Laars related customers. This positional is seasonal September through April and will go through a staffing agency.

Responsibilities:

1. Provide documentation and technical support for our products including: plumbing, electrical, gas, venting as well as technical troubleshooting
2. Participate and support the creation of all technical service procedures and bulletin documentation
3. Provide parts identification for the Laars products
4. Attend field job sites for product support as required
5. Attend job related courses to update product knowledge and skills
6. Communicate field feedback to the sales, service and engineering groups
7. Participate in Laars–sponsored educational training seminars
8. Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary.
9. Participate in new product development process by attending product and service review meetings
10. Perform other related duties as assigned

Education Requirement:

High School Diploma required, Associates Degree in a Technical major, preferred

Experience/Skills Requirements:

1. 3+ years’ experience with HVAC systems, equipment, design, applications and service
2. Strong customer service focus
3. Strong oral and written communication skills
4. Proficient knowledge of MS Office
5. Ability to interpret mechanical, electrical and architectural drawings
6. Ability to interpret engineering specifications and design
7. Proficient computer skills in Word, Excel, Power Point, CAD
8. Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Company DescriptionLaars is an American company with its manufacturing facilities located in the United States of America, and is headquarted in Rochester, NH, USA. Products made by Laars are manufactured in the United States using the finest raw materials and components from around the world to deliver the highest quality and value to its customers.

Laars has a rich history of product development within the heating industry, starting in 1948 when engineer Avy Miller formed Laars Engineering. Laars Engineering was dedicated to the concept of heating water quickly by passing water through finned copper tube heat exchangers. Miller realized that moving water at high velocity through "low-mass" heat exchangers such as finned copper tubing could heat water up to nine times faster than through cast iron vessels. Miller designed specialized manufacturing techniques to support this new concept, and the "low-mass" technology found a warm reception in the U.S. market.

First applied to the swimming pool heater market that emerged rapidly in California after WWII, the heat exchanger designs that Laars developed also proved to work well with space-heating boilers and hot water boilers. After all, if a Laars heat exchanger could work well with swimming pool water which uses chemicals and contains impurities, it would work even better with clean domestic hot water and closed loop hydronic systems.

The Laars heat exchangers with their higher velocity water flow also solved another problem - that of scale build-up in the tubes. By controlling flow rates, lime and scale were prevented from forming on tube walls, thereby keeping the heat transfer process clean and efficient.

Laars- break-through designs continued over the years and the company grew.

Company Description

Laars is an American company with its manufacturing facilities located in the United States of America, and is headquarted in Rochester, NH, USA. Products made by Laars are manufactured in the United States using the finest raw materials and components from around the world to deliver the highest quality and value to its customers.\r\n\r\nLaars has a rich history of product development within the heating industry, starting in 1948 when engineer Avy Miller formed Laars Engineering. Laars Engineering was dedicated to the concept of heating water quickly by passing water through finned copper tube heat exchangers. Miller realized that moving water at high velocity through "low-mass" heat exchangers such as finned copper tubing could heat water up to nine times faster than through cast iron vessels. Miller designed specialized manufacturing techniques to support this new concept, and the "low-mass" technology found a warm reception in the U.S. market.\r\n\r\nFirst applied to the swimming pool heater market that emerged rapidly in California after WWII, the heat exchanger designs that Laars developed also proved to work well with space-heating boilers and hot water boilers. After all, if a Laars heat exchanger could work well with swimming pool water which uses chemicals and contains impurities, it would work even better with clean domestic hot water and closed loop hydronic systems.\r\n\r\nThe Laars heat exchangers with their higher velocity water flow also solved another problem - that of scale build-up in the tubes. By controlling flow rates, lime and scale were prevented from forming on tube walls, thereby keeping the heat transfer process clean and efficient.\r\n\r\nLaars- break-through designs continued over the years and the company grew.