Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
IT Technician (Level 1 and Level 2)Full-time
Location: Northampton, MA
Pay Range: $20-25/hour
Schedule: Monday - Friday 9a-5p
ServiceNets IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on, customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.
Regular travel to multiple sites is required; mileage is reimbursed.
Key Responsibilities:
Depending on experience, technicians will handle responsibilities such as:
- Supporting desktops, laptops, printers, mobile devices, and common software
- Responding to help desk tickets and assisting users with account access, MFA, and troubleshooting
- Setting up workstations, peripherals, and basic network connections
- Documenting work accurately and escalating issues when needed
- Handling more advanced tasksescalated workstation issues, basic networking, VoIP setup, equipment replacementsfor those operating at a Level 2 capacity
- Assisting with site setups, moves, and equipment upgrades
- Building new skills through structured, hands-on training designed to support long-term career growth
Qualifications:
Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity, customer service strength, communication skills, and the ability to work effectively as part of a team.
Level 1 Profile:
- Strong communication and customer service skills
- Foundational knowledge of Windows, Microsoft 365, and hardware
- Willingness to learn, follow guidance, and grow within the department
Level 2 Profile:
- Proficiency with Windows, Microsoft 365, networking basics, VoIP, and escalated troubleshooting
- Steady communication, sound judgment, and reliable teamwork
- Ability to work independently when needed
Required for All Applicants:
- Valid drivers license and reliable transportation
- Ability to lift and carry computer equipment
- Professional, customer-service-focused approach
Why Join ServiceNet IT?
- Hands-on work across diverse environments
- Training and mentorship to help you grow your career
- Clear internal advancement pathway
- Supportive, steady team culture
- Work that directly supports human-services programs across the region
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.