Job Description
Job Description
IT Help Desk Technician (Entry Level / Level 1) Computer Support Technician
Bill DeLuca Family of Dealerships, a family-owned business serving the Merrimack Valley and Southern New Hampshire for over 60 years, is seeking a highly motivated IT Help Technician/Computer Support Technician to join our team. This person takes pride in their work and is efficient without sacrificing quality in the work they do.
Apply today and become a part of our family.
We Offer:
- Health and Dental Insurance
- Life Insurance and Long-Term Disability
- Voluntary Short-Term Disability
- Flexible Spending Plan
- 401K Plan
- Paid Vacation
- Competitive Wages
Duties and Responsibilities:
- Work directly with our staff to maintain and support our Windows-based infrastructure.
- Provides support on our desktops, notebooks, collaborative devices, and technology equipment.
- Responsible for maintaining, analyzing, troubleshooting, and repairing hardware and computer systems.
- Works well in a team environment and can escalate cases in a timely manner.
- Self-motivated, follow directions well, take initiative, and work independently.
- Maintain a friendly, service-oriented attitude and employ creative problem-solving skills.
- Able to communicate and resolve technical problems with non-technical people.
- Eager to learn and be trained in new IT skills & IT processes.
- Volunteering for new tasks and projects without waiting to be asked.
- Collaborate effectively with third-party vendors to resolve hardware/software issues.
Requirements and Qualifications:
- Windows 10 /11 2012-r2 / 2016
- Microsoft Office 2016 – O365
- PC Hardware, Wireless Networks, Peripherals, Phone systems, and Various Printers
- Microsoft Active Directory user account move/add/change.
- IPads, IPhones
- TCP/IP Networking and associated services (DNS, DHCP, etc.)
- IT Helpdesk ticketing and knowledgebase systems, utilizing the system to record,
assign track, close and analyze all IT Helpdesk requests.
- Education: Information Technology or related area of study preferred.
- Occasional after-hours systems maintenance & projects will be required.
- Traveling between sites in Haverhill & Andover, and sometimes to Londonderry NH
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.