Job Description
Job Description
At Key Collision, we believe our people are the most important part of our business. Our success is built on a culture-first mindset, a commitment to training and development, and a team that is focused on delivering an exceptional customer experience every time.
We are looking for a Customer Service Representative / Estimator who thrives in a fast-paced environment, enjoys helping people, and has a strong attention to detail. This hybrid role is perfect for someone who can balance customer interaction with technical estimating responsibilities.
What You’ll Do
Customer Experience
- Serve as the first point of contact for customers—both in person and over the phone
- Guide customers through the repair process with empathy, clarity, and professionalism
- Coordinate appointments, updates, and follow-ups to ensure a seamless experience
- Work closely with insurance partners and internal teams to keep repairs moving efficiently
Estimating & Repair Planning
- Prepare accurate and thorough repair estimates using industry tools
- Assess vehicle damage and develop repair plans in collaboration with technicians
- Communicate estimates and repair timelines clearly to customers and insurers
- Monitor job progress and update estimates as needed
What We’re Looking For
- Strong customer service skills with a people-first mindset
- Excellent communication and organizational abilities
- Ability to multitask and stay detail-oriented in a busy environment
- Prior experience in collision repair, estimating, or automotive industry is a plus (but we’re willing to train the right person)
- Positive attitude and a team-oriented approach
Why Join Key Collision?
We’re not just offering a job—we’re offering a place to grow your career.
- Competitive compensation
- Comprehensive benefits with 70% employer-paid coverage
- Generous 401(k) match – up to 5% when you contribute 10%
- Paid time off and holidays
- Ongoing training and development opportunities
- A strong, team-oriented culture where your contributions matter
At Key Collision, you’ll find an organization that invests in its people, values your voice, and gives you the tools to succeed. If you’re looking for a role where you can make an impact and grow with a company that’s going places, we’d love to meet you.