Job Description
Job Description
We are looking for a Medical Receptionist to join our team on a contract basis in Wilbraham, Massachusetts. The ideal candidate will provide exceptional administrative support while ensuring a welcoming environment for patients and visitors. This role requires strong organizational skills and the ability to handle multiple tasks in a fast-paced medical setting.
Responsibilities:
• Greet and assist patients and visitors upon arrival, ensuring a positive and attentive experience.
• Answer 100+ incoming phone calls promptly and direct them to the appropriate departments or individuals.
• Schedule patient appointments efficiently while maintaining accurate records in the scheduling system.
• Manage patient files and documentation, ensuring all records are organized and up-to-date.
• Coordinate with medical staff to ensure seamless communication and patient care.
• Perform general office duties, including filing, scanning, and data entry as required.
• Assist in resolving patient inquiries and concerns in a timely and courteous manner.
• Previous experience as a medical receptionist or in a similar administrative role in a healthcare setting.
• Strong communication and interpersonal skills to interact effectively with patients, staff, and visitors.
• Ability to manage multiple tasks and prioritize responsibilities in a busy environment.
• Familiarity with patient scheduling and record-keeping processes.
• Attention to detail and a commitment to maintaining confidentiality of patient information.
• Proficient in answering and handling inbound calls professionally.
• Basic knowledge of filing systems and office organization.