Job Description
Key Responsibilities
1. Customer Application Support (NGS)
- Provide on-site and remote application support for end-to-end NGS workflows: sample QC, library preparation, and help the liquid handler work in labs.
- Guide customers in experimental design, controls, and best practices to achieve reproducible, high-quality results.
2. Workflow Optimization & Troubleshooting
- Diagnose root causes of workflow performance issues (e.g., low yield, insert size shifts, high duplication, low on-target rate, uneven coverage, contamination) and propose corrective/preventive actions.
3. Automation Enablement (Tecan / Beckman / Hamilton working experience preferred)
- Support assay implementation and optimization on Vazyme liquid handlers, including deck layout suggestions, protocol adaptations, reagent handling guidance, etc.
- Collaborate with customers and internal teams to ensure robust automated performance and smooth tech transfer.
4. Training & Technical Content
- Deliver customer onboarding, workflow workshops, and troubleshooting training for bench scientists and lab leadership.
- Create and maintain technical materials such as application notes, quick-start guides, troubleshooting trees, FAQs, and webinar content.
5. Cross-functional Collaboration (Commercial + R&D)
- Partner with Sales/BD to support technical evaluations, POCs, and demos; provide pre-sales/post-sales input and competitive positioning.
- Collect Voice of Customer (VOC) feedback and collaborate with Product Management/R&D to drive continuous improvement and new application opportunities.
Required Qualifications
- Education: Master's degree in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics, or a related discipline.
- Experience: 1-3 years of hands-on experience in NGS sequencing workflows, automation platforms such as Tecan, Beckman, Hamilton (or similar) for NGS sample prep/library prep, and experience supporting clinical labs is strongly preferred.
- Technical Expertise: Working knowledge of NGS
- Customer-facing Skills: Strong communication and presentation skills; ability to translate complex technical topics into clear guidance for diverse audiences.
- Travel: Willingness and ability to travel 50%+ across all U.S. states.
Core Competencies
- Structured troubleshooting and hypothesis-driven problem solving
- Strong experimental design and workflow optimization mindset
- Excellent training, influencing, and stakeholder management skills
- Cross-functional collaboration and execution in a fast-paced environment
- Strong time and travel management