Job Description
Job Description
About ABCorp®
With a history dating back to 1795, ABCorp® began as secure printers for the First Bank of the United States. Today, ABCorp designs, manufactures, personalizes, and fulfills contactless credit and debit payment cards; offers instant issuance programs for ID and payment cards; provides digital solutions for authentication, payment, and customer engagement; 3D prints detailed prototypes and parts in metal and plastics; and uses omnichannel content to elevate the customer experience. With a heritage that spans centuries and a focus on tomorrow’s innovation, ABCorp is uniquely poised to guide clients through the complexities of modern commerce.
Position Summary
The Director of Quality leads the strategic direction, execution, and continuous improvement of ABCorp North American-wide Quality, Environmental, and Security Management Systems. This role drives operational excellence, regulatory compliance, and customer satisfaction through robust systems, risk-based thinking, and data-driven decision-making. The position is instrumental in integrating quality into every aspect of manufacturing, fostering a culture of accountability, and advancing ABCorp’s competitiveness in the market.
This role requires a dynamic leader capable of influencing at all levels, building high-performance teams, and delivering measurable impact through innovation, standards compliance, and proactive improvement initiatives.
Key Responsibilities
Leadership & Strategy
- Define and lead the quality vision, strategy, and objectives across two North American manufacturing sites (Boston, MA and Toronto, ON).
- Manage and develop team of in-process quality inspectors and quality engineers.
- Participate in cross-functional continuous improvement initiatives, such as Lean, Six Sigma, and Kaizen, to eliminate defects, reduce variation, and improve throughput.
- Serve as the organization’s Management Representative for ISO 9001 (QMS), ISO 14001 (EMS), and ISO 14298 (SPMS) standards, ensuring robust system integration and effectiveness.
- Chair management reviews and represent ABCorp during customer, regulatory, and third-party audits and certifications.
Operational Quality & Performance
- Lead problem-solving activities across sites using root cause analysis and structured methodologies (5-Whys, DMAIC, Fishbone, etc.).
- Ensure accurate, timely reporting of Key Quality Indicators (KQIs), including loss metrics, trend data, and process health.
- Develop executive dashboards and risk-based insights to senior leadership on business system performance and compliance posture.
Customer & Supplier Engagement
- Drive proactive customer quality engagement through design for manufacturability reviews, risk mitigation, and requirements alignment.
- Collaborate with Supply Chain team to monitor and improve supplier quality, supporting vendor audits, qualification, and development programs.
System Governance & Compliance
- Design, implement, and maintain ABCorp’s integrated management systems (QMS/EMS/SPMS) ensuring full compliance with ISO and Intergraf standards.
- Oversee internal and external audit programs, regulatory compliance efforts, and customer notification protocols.
- Serve as primary liaison for compliance reporting, corrective/preventive actions (CAPA), and process validation activities.
Engineering & New Product Introduction
- Partner with Engineering and Product Development teams to integrate quality standards into design and prototype processes.
- Support new product launches by developing inspection criteria, test plans, and control documentation.
Team Development & Culture
- Build and mentor a high-performing quality team across multiple functions and sites.
- Promote a company-wide culture of quality, safety, and environmental responsibility through training, communication, and recognition.
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Manufacturing), Industrial Technology, or related technical field required.
- Minimum 10 years of progressive experience in Quality Assurance, including 5+ years in a leadership role in manufacturing (plastics, printing, or related industries preferred).
- Certified Quality Engineer (CQE) or Certified Quality Manager (CQM) required. Six Sigma Black Belt certification strongly preferred.
- Strong working knowledge of compliance frameworks such as PCI, CQM, and SWA.
- Advanced knowledge of statistical process control (SPC), quality engineering, and process improvement methodologies.
- Exceptional communication, leadership, and cross-functional collaboration skills.
- Strong digital fluency with quality management software, analytics tools, and ERP systems.
- Experience with quality systems integration, internal auditing, and regulatory reporting.
- Demonstrated success leading ISO 9001, ISO 14001, and/or Intergraf (ISO 14298) certified systems.
Preferred Attributes
- Strategic thinker with operational execution discipline.
- Strong influencing and change management skills.
- Decisive and analytical, with a continuous improvement mindset.
- Ability to thrive in a fast-paced, complex manufacturing environment.
Location: Boston, MA (On-site) Reports to: Chief Operating Officer