Job Description
Job Description
Med Spa Clinic Manager
Location: 151 Merrimac Street, Boston, MA 02114, Suite 202
Pay: $82k / year
Employment type: full-time (2 days in clinic/3 days remote)
About Us
Biogenyx is a fast-growing leader in regenerative medicine, specializing in next-generation stem cell, exosome, and precision-health services. Our mission is to elevate standards in aesthetics, longevity, and cellular restoration through science-driven protocols, world-class client experiences, and operational excellence across our expanding clinic network.
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Position Overview
The Clinic Manager will oversee daily operations, front office management, staff coordination, and patient experience. This role combines administrative leadership with customer service in order to help support in a fast-growing med spa environment.
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Key Responsibilities
Clinic Operations
• Manage daily clinic operations and workflow
• Oversee scheduling, patient flow, and front desk operations
• Maintain compliance with clinic policies and medical spa regulations
• Order and manage inventory and supplies
• Coordinate equipment maintenance and vendor relationships
Team & Leadership
• Supervise and support front desk/reception staff
• Foster a positive, professional clinic culture
• Act as point of contact between ownership and staff
Patient Experience
• Ensure exceptional client service from check-in to checkout
• Handle directing patient questions, concerns, and follow-ups
• Support patient retention and satisfaction initiatives
Administrative Support
• Manage POS systems, payments, and basic reporting
• Track performance metrics and daily/monthly clinic reports
• Support retail and service sales; may include commission-based incentives
• Assist with marketing efforts such as promotions, reviews, and social media coordination
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Qualifications
• 1-2 years of experience in a medical spa, aesthetic clinic, medical office, or office management role
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable working in a startup and adapting to evolving processes
• Experience with scheduling software, EMR, and POS systems preferred
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Compensation & Benefits
• Paid time off
• Employee discounts on services and products
- Eligible for health and dental benefits after 90 days