Office Manager PIP Clinic (Quincy & Brockton)

Job Description

Job DescriptionBenefits:

• Competitive salary
• Free uniforms
• Paid time off

Multi-Specialty Medical Practice (Orthopedic Chiropractic Pain Management)

About Us:
We are a high-volume Personal Injury (PIP) practice seeking a highly experienced Office Manager to support and oversee operations at our Quincy location, with additional oversight responsibilities in Brockton. Our clinics specialize in auto accident care and require a strong, hands-on leader who understands the pace and demands of a PIP environment.

Position Overview:
This is a working manager role based primarily in Quincy. The Office Manager will be front deskfocused on a daily basis, while also overseeing office operations, staff performance, and workflow efficiency. This position reports directly to ownership and works closely with leadership to ensure smooth operations across both locations.

Key Responsibilities:

• Work full-time at the front desk in Quincy (check-in/out, scheduling, phones)
• Oversee daily operations and staff performance in Quincy
• Provide support and operational oversight to the Brockton location as needed
• Ensure efficient patient flow and coordination between orthopedic, chiropractic, and pain management providers
• Maintain strict compliance with PIP documentation and workflows
• Oversee insurance verification, billing coordination, and case management processes
• Train, monitor, and hold staff accountable for performance and accuracy
• Handle patient concerns and maintain high customer service standards
• Ensure organization and compliance of all medical records

Qualifications (Strongly Enforced):

• Minimum 35+ years as a Medical Office Manager REQUIRED
• Direct PIP / personal injury clinic experience REQUIRED
• Strong front desk experience (must be comfortable working in that role daily)
• Proven leadership skills with ability to manage and support staff
• Ability to multitask in a fast-paced, high-volume environment
• Excellent communication, organization, and problem-solving skills
• Bilingual (English/Spanish) is a plus

Schedule:
Full-time, MondayFriday 9am - 6:00pm (based in Quincy with flexibility to support Brockton)

Compensation:

• Competitive salary (based on experience)
• Paid Time Off (PTO)

Leadership Structure:

• Reports directly to ownership
• Works under executive oversight for overall operations and performance

Why Join Us?
We are looking for a hands-on leader who is not afraid to work alongside their team while maintaining accountability and structure. This is a key role with direct impact on daily operations and overall office success.