Front Desk Customer Service Representative

Job Description

Job DescriptionDescription:

Warmly greet Members and Guests and Physical Therapy patients.

* Answer phone calls in a friendly, helpful and timely manner

* Maintain excellent communication channels between Therapists, Patient/Clients and Main office

* Schedule Appointments, Pre-Screen Insurances, Collect co-payments as well as other administrative duties

* Respond to Patients concerns, suggestions and complaints in a timely, professional and consistent manner.

* Represent the Company in a positive and professional manner at all times.

* Maintain reception area in a clean and orderly fashion.

* Attend all meetings and training sessions as required.

* Exhibit awareness of and enthusiasm for all programs offered by Cape Cod Rehab and it's affiliated

Fitness facilities

Requirements:

Computer literate, excel, data entry

* Medical office or other front desk experience

*Cooperative and friendly attitude.

• Ability to work 8am to 5pm Monday through Friday with some flexibility for earlier or later shifts