Job Description
Job DescriptionPractice Technology Analyst
Job Functions:
- Understand the legal technology landscape and how these tools support efficiencies in legal practice.
- Serve as an expert on the end user experience associated with Firmwide and practice-specific technology.
- Develop and maintain current awareness around new technology and its effects on users.
- Monitor release notes for feature upgrades and bug fixes to understand and communicate their impact.
- Conduct small group trainings and information gathering sessions related to processes and software.
- Support the strategic implementation of the document management system and associated workflows across the Firm.
- Participate in change management projects related to software rollouts and practice group initiatives.
- Develop, document, and direct software deployments and upgrade testing procedures.
- Collaborate with IT Operations and Security as appropriate during all phases of a project’s lifecycle.
- Collaborate with stakeholders to monitor the effectiveness of technology solutions and help create strategy to optimize adoption.
- Work with vendor support teams to resolve complex technical issues to ensure effective troubleshooting and communication.
- Perform additional work-related tasks as assigned.
Essential Competencies:
- Curiosity driven approach to maximizing return on technology investments.
- Understands and communicates technical concepts in a thoughtful and approachable manner.
- Maintains current awareness of legal technology trends and developments.
- Encourages innovative thinking and the exercise of sound judgment to achieve results.
- Provide excellent customer service with a focus on prioritizing the user experience.
Qualifications:
- The ideal candidate will have a minimum of 7 years of law firm experience, preferably in an IT end-user support or knowledge management role.
- Preferred software proficiencies: Microsoft Office 365, iManage Work 10, Litera Desktop, HighQ, vi by Aderant and advanced text editing and Excel techniques.
- In-depth understanding of Generative AI concepts and their applications within the legal industry, including contract analysis, legal research, and document automation.
- Demonstrated the ability to work independently and collaborate with various teams while also responding to critical matters or project deadline
Work Authorization:
- Applicants must be legally authorized to work in the United States without the need for sponsorship by the Firm (either now or in the future).
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