Job Description
Job DescriptionSalary: $24 - $28 Hourly DOE
Reports to: Home Essentials Manager
Summary: The Retail Sales Associate will provide excellent customer service and assist in the freight process, product placement and pricing of all merchandise and help maintain a clean and organized merchandise presentation.
Essential Duties & Responsibilities:
Customer Service
- Provide positive representation of the store.
- Proactively assist customers in solving problems.
- Ensure customers are greeted and thanked upon entering and departing the store.
- Provide a friendly, outgoing demeanor, and collaborate with customers and associates.
- Forward any customer complaint that cannot be resolved to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service.
- Other related functions and duties as assigned by Department Manager or designee.
Store Operations
- Assist in creating a positive, professional, and safe work environment.
- Ensure signage is current in the entire store.
- Assist with providing a clean and orderly sales floor, including end caps and merchandising.
- Communicate any store issue to the management team for follow up.
- Communicate any merchandising, cost control, or sales idea to management team.
- Be professional in appearance and actions.
- Perform all other duties as assigned by the manager or designee.
Inventory Maintenance
- Assist with receiving, checking in, and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, receiving areas, and stockrooms.
- May operate a forklift with proper training.
- Assist with cycle counts and follow up re: inventory issues.
Skills/Qualifications:
- Excellent interpersonal skills and the ability to effectively collaborate with intercompany personnel.
- Self-starter with strong problem solving and decision-making ability.
- Demonstrate time management and organizational skills.
- Attention to detail and accuracy.
- H.S. Degree or GED equivalent
- Former retail experience preferred.
- Must be able to work well in a team environment.
- Proficiency with computers; aptitude for using computer applications and software.
- Possess good manual dexterity; and ability to bend at waist, squat, kneel, jump, climb, reach above shoulder, and stand/walk for extended periods.
- Ability to lift and move packages of 50 lbs. or more.
- Valid MA Drivers License and Clean Driving Record.
- Ability to acquire or maintain a Forklift and/or Hoisting License.
- Bilingual (English/Spanish) preferred.