Customer Service Representative

Job Description

Job Title: Customer Service Representative

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Duration: 06 Months (Possible extension)

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Shift: 7:30am- 4:00pm Mon to Fri

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Pay Rate: $27.00/Hour on W2

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Location: Foxborough, MA 02035 (Onsite)

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Job Summary:

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• Responsible for processing customer orders, coordinating with internal teams, resolving customer issues, and ensuring accurate and timely order fulfillment.

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• Uses SAP, Salesforce, and other business systems to manage customer requests and orders.

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Key Responsibilities:

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• Process customer orders and assign work to team members.

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• Handle customer inquiries related to orders, production, delivery, and billing.

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• Coordinate with Manufacturing, Sales, Distribution, Field Service, Planning, and Purchasing.

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• Resolve order errors and customer complaints promptly.

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• Support product selection, order placement, delivery scheduling, and expediting.

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• Maintain accurate data in SAP, Salesforce, Quote to Cash, and other systems.

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• Provide product and basic technical information to customers.

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• Manage changing priorities while meeting deadlines.

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Qualifications:

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• Strong verbal and written communication skills.

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• Excellent customer service and relationship-building abilities.

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• Strong organizational, prioritization, and problem-solving skills.

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• Proficiency in Microsoft Word, Excel, and Access.

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• SAP experience preferred, especially in customer service/order fulfillment.

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• Experience in an industrial or manufacturing environment preferred.

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• Willingness to learn, travel periodically for training, and pursue career growth.

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Top Skills:

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• SAP & Order Fulfillment

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• Customer Service

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• Prioritization & Multitasking

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• Microsoft Office

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• Communication & Problem Solving

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• Industrial/Manufacturing Experience

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