Job Description
Job Description
Customer Service Representative
$23–$28 per hour, depending on experience
Full-Time | Littleton, MA
Monday–Friday | 7:30 AM–4:30 PM | 1-hour lunch
Earn an additional $100 for on-call week each month, plus $10 for every call taken!
At Basnett Plumbing & Heating, a family-owned company dedicated to exceptional customer service, quality workmanship, and employee growth, we're looking for a friendly Customer Service Representative to join our team! If you enjoy helping people, have excellent communication skills, and thrive in a busy office environment, this is a great opportunity to build a rewarding career with a company that truly values its employees.
Why Join Basnett Plumbing & Heating?
- Family-Owned and People-Focused: Join a supportive, close-knit team where employees are valued, teamwork matters, and everyone's contributions make a difference.
- Local Company, Better Work-Life Balance: Enjoy a consistent weekday schedule with a company focused on serving the local community.
- Growth and Development Opportunities: Build your skills through ongoing training, professional development, and opportunities for long-term career advancement.
What You'll Be Doing
- Answer incoming calls, emails, and customer inquiries with professionalism and care
- Support scheduling service appointments
- Communicate appointment details, schedule changes, and follow-ups with customers
- Maintain accurate customer information and records
- Work closely with technicians, dispatchers, and office staff to support daily operations
- Assist customers with questions, concerns, and service requests
- Manage multiple priorities while keeping daily schedules organized
- Help ensure a positive customer experience from the first call through service completion
What We're Looking For
- At least 1 year of customer service experience, preferably in a service-based industry
- Experience in HVAC, plumbing, or another skilled trade is a plus
- Previous scheduling or dispatching experience is a plus
- Strong phone etiquette and excellent communication skills
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable using computers, scheduling software, and customer management systems
- Experience with Service Titan is preferred
- Dependable, detail-oriented, and team-focused with a positive attitude
- Commitment to delivering outstanding customer service
What We Offer
- Health insurance with company-paid contributions (60% for individual / 40% for dependents)
- 100% company-paid dental insurance
- 100% company-paid short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) with up to 4% company match
- 7 paid holidays annually
- Paid vacation – up to 4 weeks, depending on tenure
- 5 paid sick days annually
- 1 paid day off during your birthday month
- Up to $500 annually toward a gym membership or Wellhub Silver membership
- Ongoing training and professional development opportunities
- Employee discounts on HVAC services, equipment installations, and materials
- Complimentary annual HVAC maintenance for eligible employee homeowners
- Additional perks including monthly haircut reimbursement, weekly nutritional products, and paid bereavement leave
If you're passionate about helping customers, enjoy staying organized, and want to be part of a family-owned company that invests in its people, we would love to hear from you. Apply today and take the next step in your career!
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.