Bakery Flour Sales Associate

Job Description

Job Description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: As a Bakery Flour Sales Associate, you will be at the heart of delivering seamless order fulfillment and outstanding customer service. Acting as the frontline connection between customers, sales, and logistics, you will oversee the order-to-cash process, ensuring smooth order flow, proactive issue resolution, and on-time deliveries. Beyond order management, you will be responsible for inventory allocation, logistics coordination, and ensure compliance with customer requirements to maintain seamless operations. By leveraging data and customer insights, you will anticipate challenges, resolve discrepancies, and drive continuous improvements that enhance efficiency, minimize chargebacks, and strengthen customer relationships in a fast-paced supply chain environment.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

Reports to: Sales Support Manager

Location: Hybrid with travel onsite to King Arthur Baking offices in White River Junction, VT 1-2 times per month.

The Pay: $19.77 to $24.07; commensurate with experience

Essential Duties and Responsibilities

• Act as the primary point of contact for customers, brokers, and sales teams, managing inquiries, order status updates, pricing, and contract details.
• Build and maintain strong customer relationships, including handling escalations and supporting long-term engagement.
• Oversee customer onboarding ensuring timely system setup, portal access, and documentation requests.
• Manage the entire order-to-cash process, including accurate order entry, EDI transactions, portal tasks, and exception resolution.
• Monitor inventory allocation and collaborate on demand planning and sales forecasting to ensure timely fulfillment for standard and promotional orders.
• Coordinate outbound logistics for delivered and customer pickup (CPU) orders, ensuring compliance with routing guides, documentation standards, and food safety regulations.
• Partner with internal teams (finance, production, procurement) to resolve operational challenges and maintain seamless workflows.
• Track customer scorecards, KPIs, and reporting to identify issues early, conduct root cause analysis, and implement corrective actions.

• Investigate and resolve shipping errors, payment discrepancies, and manage freight and quality claims with internal and external stakeholders.
• Maintain proficiency in Enterprise Resource Planning (ERP),Customer Relationship Management (CRM), and related systems, leveraging technology for operational efficiency and troubleshooting technical issues.

Experience and Education

• 3+ years expertise within the supply chain discipline, CPG and customer facing experience preferred.
• 3+ years functional experience in automated Order-to-Cash systems and process-Enterprise Resource Planning (ERP),Order Management Systems (OMS),EDI/API, SAP S/4HANA preferred.
• Skilled and adept in Microsoft platforms: Outlook, Word, and Excel.
• Reputable supply chain certification preferred (e.g. APICS)
• We value those who can demonstrate capability and articulate how prior experiences will help them effectively transition into this role.

Competencies

• Customer Service Orientation: Holds an understanding that “customers” include not only paying customers but internal customers and external business partners. Acts in ways that demonstrate a commitment to high standards of quality in delivering an exceptional customer experience.
• Communication and collaboration: Competence and confidence to function as an operations expert with customers, cross-functional teams, and external partners. Proactively and intentionally communicates with the ability to appropriately articulate clear and concise messages, both written and verbal, to the circumstance and intended audience.
• Results oriented: Proactive problem solving and solution recommendations.?Identifies opportunities for improvement and consistency across multiple sites and internal operations.
• Attention to Detail:?Demonstrates persistence and commitment toward work efforts and sets a high-performance standard for self and others. Takes responsibility for own actions no matter the outcome or magnitude of impact.
• Technical system and database acumen: Demonstrated experience and expertise in OMS, ERP, and TMS systems, along with operational understanding of associated system integrations and data flows. Working knowledge of SAP S/4HANA, and experience in advanced analytics tools including Data Cubes and MS Power BI.
• Analytical thinking:?Ability to break down a problem, analyze paths to resolution, and define a solution. Ability to compile, analyze, and leverage data to enhance operational performance.
• Financial Acumen: Foundational knowledge on role impact to P&L results inclusive of deductions and charge backs, freight, and supply chain activity cost drivers.

Success Factors

• Commitment to King Arthur’s mission, products, and living our values
• Is community minded, gets involved, volunteers

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
• Regular use of computer keyboard, mouse, and video conferencing tools.
• Ability to communicate effectively in person, over the phone, and through digital platforms.
• Occasional standing, walking, bending, or reaching within the office environment.
• May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
• Ability to commute to the office for in-person meetings, training, or other business needs as required.

Work environment

• Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
• This role operates in a professional office environment where most work is performed at a desk.
• Remote work environment that meets KAB standards for work.

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
• Participates in safety and compliance training and safety and health programs.

Supervision

N/A

Travel

• <10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.