Job Description
Job Description
Role:
Ensure the branch meets organizational, financial, operational, service, and growth plans.
Essential Functions & Responsibilities:
- Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.- Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution.- Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.- Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings.- Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.- Controls past-due and charged off accounts for the branch.
- Establishes branch goals as aligned with company goals.
- Compiles and evaluates individual and/or group performance relative to goals.
- Accountable for all branch operations and sales goals.
- Assists in branch development within the community.
- Provides support and recommends actions in regards to systems and policy applications.
- Monitors all branch activities to insure they are in compliance with established credit union policies and procedures.- Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability.- Performs other related duties as assigned.
Knowledge and Skills:
Experience* Staff development, coaching, and goal setting
* Experience in a leadership role required
* Lending and mortgage experience preferred
* Prior Business Development and Sales Management experience
Education(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprentic