Job Description
Job Description
For 12 consecutive years, The Boston Globe has recognized White Elephant Resorts as one of the Top Places to Work in Massachusetts. We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen.
Location: Nantucket, MA or Boston, MA
Schedule: 8-hour shifts between 12:00 PM – 10:00 PM, including some weekends
As a Reservations Agent, you will serve as the first point of contact for our guests, helping them plan exceptional stays while delivering polished, personalized service. This role is ideal for a detail-oriented professional who thrives in a fast-paced, guest-focused environment.
Key Responsibilities:
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Maintain detailed knowledge of hotel accommodations, amenities, rates, and promotions
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Manage room availability and reservation accuracy
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Stay informed on local events and travel logistics to Nantucket, Palm Beach and Aspen
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Accommodate special guest requests within the reservation system
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Verify all reservation information to ensure accuracy
Qualifications:
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Sales-minded and goal-oriented
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Strong communication and multitasking skills
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Organized and detail-focused
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Proficient with computers and Microsoft Office
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Positive, flexible, and team-oriented
If you have excellent communication skills, are organized, flexible, great with computers and Microsoft office and have a sense of humor, we would love to welcome you to our White Elephant Resorts family.
Benefits & Compensation:
White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.