Job Description
Job Description
Overview
We are seeking a skilled and motivated Helpdesk Technician to join our IT support team. The ideal candidate will provide exceptional technical support and troubleshooting for our users, ensuring that all IT infrastructure operates efficiently. This role requires a strong understanding of various operating systems, networking, and customer service skills to assist users with their technical needs.
Duties
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot software and hardware issues across various operating systems including Windows, macOS, and Linux.
- Manage computer hardware and software installations, configurations, and updates.
- Assist with VPN setup and troubleshooting, ensuring secure remote access for users.
- Support desktop environments by resolving issues related to Microsoft Office applications and other software tools.
- Monitor and maintain IT infrastructure including firewalls, DNS settings, and network administration tasks.
- Utilize tools such as BMC Remedy, ServiceNow, or Jira for ticketing and issue tracking.
- Perform analysis of recurring issues to identify trends and recommend solutions.
- Maintain Active Directory for user account management and permissions.
- Collaborate with network administration teams on LAN/WAN issues as needed.
Requirements
- Proven experience in technical support or help desk roles with a strong emphasis on customer service.
- Proficiency in troubleshooting computer hardware, software, and networking issues.
- Familiarity with Microsoft Windows Server environments and Microsoft Office applications.
- Knowledge of computer networking concepts including TCP/IP protocols, DNS, GPOs, VPNs, and firewalls.
- Experience with SCCM for software deployment and management is preferred.
- Strong analytical skills to diagnose problems effectively.
- Excellent communication skills to convey technical information clearly to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Experience with mobile devices management is a plus. Join our team as a Helpdesk Technician where you can leverage your technical expertise while providing outstanding support to our users. We value your contributions towards creating an efficient IT environment that enhances productivity across the organization.