ITS Help Desk Technician

Jewish Family & Children's Service, Greater Boston

Waltham, MA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Are you a motivated person in the early stages of a career in information technology?

Do you have a strong desire to help people?

Are you ready to learn?

ABOUT THE ROLE

This IT Help Desk Technician is a role for someone looking to build their IT knowledge with on the job training with responsibility, support for your learning, and opportunity for impact. Your work day responsibilities may include:

Field incoming help requests from end users via ticket system in a courteous manner.
Build rapport and elicit problem details from staff submitting requests.
Identify, diagnose, and resolve problems for users regarding common PC software, hardware, and networking problems and communicate solutions to end-users.
Document and track progress on solutions in ticket system and communicate/close issues when resolved.
Support use of scanners, copiers, printers, monitors and other peripherals and assist with various IT-related services, such as cell and telephone networks and on occasion A/V equipment.

ABOUT YOU

Ideal candidates for the role of IT Help Desk bring a mix of:

High level of technical proficiency in Office365 applications, including Outlook, Word and Excel.
Experience with Active Directory/Azure and Windows 11 preferred
Ability to trouble-shoot end-user problems with hardware, peripherals, and software.
Curiosity and interest in helping with proper use of security infrastructure such as firewalls, multi-factor authentication and mobile device management.
Strong work ethic and ability to maintain confidentiality.
Strong communication skills and ability to communicate with all levels of employees.

QUALIFICATIONS

1-3 years experience in customer service, IT related preferred
Degree or pursuing degree in technology related field a plus
Technical certifications such as CompTIA /Google IT Support Professional cert/ Network+ training desired

ABOUT JF&CS

For more than 150 years, Jewish Family & Children's Service has been helping individuals and families build a strong foundation for resilience and well-being. We intentionally serve and employ people of ALL faiths, backgrounds, cultures, and abilities.

We have a strong culture of professional development, work-life balance, and promotion from within.

JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, or disability.

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